모집부문
Search Recommendation Quality Assurance (Shift work) - Korean

업무내용
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine based moderation to remove harmful content quickly and often before it reaches our general community.

The Search Operations team aims to improve search user experience, contribute significant DAU impact to the products and drive for increase in traffic and GMV.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.

What will I be doing?
- Focus on content quality and safety based on business requirements in accordance with moderation standard documents
- Ensure key targets such as productivity, accuracy, efficiency, quality and latency are met in the moderation of search recommendation features
- Find potential risks in daily work and proactively suggest problem solutions
- Support policy training, policy localization and provide guideline clarifications to ensure better understanding for in-house team members and BPO stakeholders
- Conduct quality inspection and calibration meetings in the appeal process to ensure the delivery quality and performance improvement in order to achieve the project targets
- Work closely with POC and relevant stakeholders to provide feedback on data quality/SOP/policy/guideline and ensure overall project success
- Perform other ad-hoc duties in relation to search recommendation features as assigned

고용형태
주니어경력

수습기간
3개월

모집인원
0명

학력
대재(4년제)

전공
전공무관

직무관련
Minimum Qualifications
- Bachelor's degree or above
- About 2 years work experience, preferably in QA/data analysis/project management
- Sound judgement in handling ambiguous cases and ability to provide timely feedback
- Proficient Korean as a working language, proficient English skills at all levels (reading, writing, listening, speaking) for daily communication
- Knowledge about search engines, familiarity with social media platforms
- Willingness to work with sensitive issues that might include (but are not limited to) a variety of harmful contents, such as bullying, hate speech, sexual assault, torture, self-harm, murder, etc.
- Able to work on Shift working hours and working days(weekends and public holidays included)

Preferred Qualifications
- Previous experience in search operations area
- Knowledge of search trending related businesses
- Team management experience
- Overseas work/training experience or in a multi-cultural/-lingual environment
- QA and quality improvement experience, familiarity with RCA and data analysis, excellent attention to detail, precision and accuracy

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

복리후생
[조직문화]
- 직급 없이 ‘님’으로 소통하는 수평적 조직문화
- 시간, 장소, 상황에 맞게 개성을 표현할 수 있는 자유복장
- 자유로운 연차 사용
- 다양한 문화활동으로 가득한 온오프라인 이벤트
- 경영진과 구성원간 수평적 소통을 실천하는 글로벌 전사 타운홀 미팅
- 코로나로 인해 재택근무 및 효율적 업무환경을 위한 홈오피스 물품 및 환경 지원


[업무환경]
- 삼성역에서 도보 2분거리에 있는 사무실
- 창의력이 샘솟는 다양한 컨셉의 휴게 공간
- 무제한 커피 및 음료 제공
- 휴게실 구비 및 간식 무한 리필
- 효율적인 업무 진행을 위해 업무에 최적화된 장비와 소프트웨어 제공
- 야근시 안전한 귀가를 위한 야근 택시비 지원

[성장의 기회]
- 50개 이상의 글로벌 오피스와의 협업기회
- 360도 평가로 인한 공정한 평가 시스템
- 성장에 따른 반기별/연간 인센티브의 지급
- 훌륭한 성과를 달성하는 인재를 위한 Bi-monthly Spot Bonus 보상
- 우대가격을 적용한 글로벌 언어학습지원 (영어, 스페인어, 독일어, 프랑스어, 네덜란드어, 이탈리아어)

[복리후생]
- 건강한 삶을 위해 연간 1회의 종합건강검진 서비스
- 구성원의 심리적 건강을 책임지는 심리상담 서비스 운영
- 경조 휴가 및 경조화환 지원
- 단체 상해 보험을 통한 실손 보험 지원
- 점심 식대 지원
- 팀빌딩을 위한 팀빌딩비 지원
- 해외 출장시 구성원 안전을 책임지는 여행자 보험 및 지역별 출장비 지원
- 4대 보험 / 퇴직연금 / 출산휴가 및 육아휴직 등